Privacy Policy
1. Information We Receive
Running an online store requires certain information in order to process purchases, provide customer support, and maintain the services available on our website. Depending on how you interact with Olivesto, this may include your name, email address, phone number, billing information, shipping details, and any information you choose to provide when contacting us.
When you browse our website, certain technical information is collected automatically. This may include your IP address, browser type, device information, pages viewed, and general usage data. This information helps us understand how visitors use the site, identify technical issues, and improve the overall experience.
If you choose to receive updates from us, we may also use your email address to share news, special offers, or information about products and services that may be of interest to you.
2. How We Use Your Information
Information provided during checkout, account registration, customer service requests, or other interactions with our store is used to fulfill its intended purpose. This may include processing orders, arranging deliveries, responding to inquiries, managing returns, preventing fraud, and improving our services.
Where required, we will request your permission before using your information for activities that are not directly related to your order or request. You may withdraw your consent at any time by contacting us at support@olivesto.com.
3. Situations Where Information May Be Shared
We may disclose personal information when required by law, in response to legal requests, or when necessary to protect our business, customers, website, or rights. Information may also be used when required to enforce our Terms of Service.
4. Our Ecommerce Platform
Olivesto operates through Shopify Inc., which provides the technology and infrastructure that allow us to offer products and services online. Information submitted through our store is stored within Shopify's systems and protected through a range of security measures designed to safeguard customer data.
When a direct payment method is used, payment information is encrypted and processed according to PCI-DSS security standards. Payment-related information is retained only as long as necessary to complete the transaction and satisfy applicable legal or operational requirements.
5. Companies That Help Us Operate
Like most online stores, we work with trusted external providers that support different parts of our business. These services may assist with payment processing, website analytics, fraud prevention, customer communications, order management, or other operational functions.
These providers receive only the information necessary to perform their services. Because they operate independently, their handling of personal information is governed by their own privacy policies and procedures.
Some providers may process information in countries different from your country of residence. As a result, information may be subject to the laws and regulations of those jurisdictions.
Once you leave our website or access a third party website through a link, redirect, or external service, this Privacy Policy no longer applies.
Links to Other Websites
For your convenience, our website may contain links to external websites. Because we do not control these websites, we cannot be responsible for their privacy practices, content, or policies. We recommend reviewing their privacy information before sharing personal data.
Website Analytics
We use analytics services, including Google Analytics, to better understand how visitors interact with our website. These tools provide insights into traffic patterns, popular pages, and general site usage, helping us improve the experience for future visitors.
6. Protecting Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, or disclosure. Information transmitted through our website is protected using SSL encryption and other commonly used security technologies.
While we continuously work to maintain secure systems, no online platform, transmission method, or storage system can be guaranteed to be completely secure.
7. Cookies and Website Preferences
Our website uses cookies and similar technologies to support essential functionality, remember preferences, analyze traffic, and improve website performance. These technologies help us understand how visitors navigate the site and allow certain features to function properly.
Managing Cookie Settings
Most web browsers allow you to control, limit, or remove cookies through browser settings. You may also manage certain preferences through the cookie notice presented when visiting our website. Disabling some cookies may affect the availability or performance of certain features.
8. Future Updates
As Olivesto continues to grow and evolve, this Privacy Policy may be updated from time to time to reflect operational changes, legal requirements, or updates to the services we use. The most current version will always be available on this page, and any revisions become effective once published.
In the event of a merger, acquisition, business transfer, or sale of assets, customer information may be transferred as part of that transaction so that services can continue without interruption.
Contact Information
Our team is available five days a week and will get back to you as soon as possible during business days. Feel free to contact us anytime.
Customer Support Hours:
Monday to Friday:Â 9:00 AM to 6:00 PM EDT
Email:Â support@olivesto.com
Phone Number: +15172805852
Store Name:Â Olivesto
Business Address:
5212 Pine Swell Way
Raleigh NC 27610
United States
Warehouse Address:
Å perlova 426/15
Prague 149 00
Czech Republic
